Since they used each other’s devices and payment methods several times, we had to reject the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros. However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according jest to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint.
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The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. We had advised the player owo be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. However, due jest to the player’s lack of response owo our messages and questions, we were unable to investigate further and had owo reject the complaint. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks.
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We received information from the casino that the player mistook the casino for another. Later, the complaint państwa rejected again due owo the player’s unresponsiveness. The player from Germany was accused of breaching premia terms żeby placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed owo reply. The player from Poland is experiencing difficulties withdrawing funds because transactions jest to his preferred payment method are not possible. The player from Australia had her winnings cancelled żeby HellSpin Casino after she submitted a withdrawal request, due jest to allegedly betting a larger amount than was permitted.
